Purchase returns
The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On the Protection of Consumer Rights".
The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
Return/exchange of goods with hidden manufacturing defects identified during operation is carried out on the grounds and within the time limits established by the Law "On the Protection of Consumer Rights"
Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the person purchasing it;
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand;
The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving notice of termination of the specified contract and reimbursing the contractor for the expenses incurred by him up to this point in order to fulfill the contract, if they are not included in the specified part of the price of the service ;
When discovering deficiencies in the service provided, the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies;
corresponding price reduction;
reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
The consumer has the right to make claims related to deficiencies in the service provided if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the service provided;
The Contractor is responsible for defects in the service for which there is no warranty period, if the consumer proves that they arose before his acceptance of it or for reasons that arose before that moment;
Cancellation of the service
The consumer's right to terminate the contract for the provision of services is regulated by Article 32 of the Federal Law "On the Protection of Consumer Rights"
The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving notice of termination of the specified contract and reimbursing the contractor for the expenses incurred by him up to this point in order to fulfill the contract, if they are not included in the specified part of the price of the service ;
When discovering deficiencies in the service provided, the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies;
corresponding price reduction;
reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
The consumer has the right to make claims related to deficiencies in the service provided if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the service provided;
The Contractor is responsible for defects in the service for which there is no warranty period, if the consumer proves that they arose before his acceptance of it or for reasons that arose before that moment;
To receive a refund for a prepaid order, you need to fill out an application and send it to the following email address:
support@krismodel.me
Funds are returned in the same way as payment was made. The application review period is 10 working days.
The procedure for returning goods is regulated by Article 26.1 of the Federal Law "On the Protection of Consumer Rights".
The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
Return/exchange of goods with hidden manufacturing defects identified during operation is carried out on the grounds and within the time limits established by the Law "On the Protection of Consumer Rights"
Return of a product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
The consumer does not have the right to refuse a product of appropriate quality that has individually defined properties if the specified product can be used exclusively by the person purchasing it;
If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the corresponding demand;
The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving notice of termination of the specified contract and reimbursing the contractor for the expenses incurred by him up to this point in order to fulfill the contract, if they are not included in the specified part of the price of the service ;
When discovering deficiencies in the service provided, the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies;
corresponding price reduction;
reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
The consumer has the right to make claims related to deficiencies in the service provided if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the service provided;
The Contractor is responsible for defects in the service for which there is no warranty period, if the consumer proves that they arose before his acceptance of it or for reasons that arose before that moment;
Cancellation of the service
The consumer's right to terminate the contract for the provision of services is regulated by Article 32 of the Federal Law "On the Protection of Consumer Rights"
The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the service provided before receiving notice of termination of the specified contract and reimbursing the contractor for the expenses incurred by him up to this point in order to fulfill the contract, if they are not included in the specified part of the price of the service ;
When discovering deficiencies in the service provided, the consumer has the right, at his own discretion, to demand:
free elimination of deficiencies;
corresponding price reduction;
reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
The consumer has the right to make claims related to deficiencies in the service provided if they are discovered during the warranty period, and in its absence, within a reasonable time, within two years from the date of acceptance of the service provided;
The Contractor is responsible for defects in the service for which there is no warranty period, if the consumer proves that they arose before his acceptance of it or for reasons that arose before that moment;
To receive a refund for a prepaid order, you need to fill out an application and send it to the following email address:
support@krismodel.me
Funds are returned in the same way as payment was made. The application review period is 10 working days.
